Cancelling events
Cancel a club event or a single occurrence of a recurring one, including refund options and what members are told.
You can cancel a club event at any time, including a single occurrence of a recurring event.
Who can cancel an event
You can cancel a club event if you have the Manage Events permission.
How to cancel an event
- Go to the event detail page for the event you want to cancel.
- Click the actions (⋯) menu next to the event title.
- Select Cancel Event....
For a recurring event, you're asked what you want to cancel:
- This occurrence: cancels only the date you navigated from.
- A date range: cancels every occurrence between two dates.
- The entire series: cancels this occurrence and every future occurrence. Past occurrences are not affected.
For a single, non-recurring event, this step is skipped and you go straight to the cancellation options below.
Cancellation options
Issue refunds
Shown when the event has paid ticket orders. Enable this to automatically refund every confirmed ticket order affected by the cancellation.
Send cancellation email?
When enabled, ClubPal emails every ticket holder and RSVP'd attendee affected by the cancellation to let them know the event is cancelled.
Message
An optional message included in the cancellation email, for example an explanation or details of next steps.
Cancellation reason
A required note explaining why the event is being cancelled. This is recorded against the event for your own records and is separate from the optional message sent to members.
Click Cancel Event to confirm.
Cancelling an event cannot be undone. Any confirmed ticket orders affected by the cancellation are cancelled, along with a refund if you chose to issue one.
What members see
A cancelled event or occurrence is marked as cancelled and no longer accepts RSVPs or ticket purchases. Members who had confirmed tickets have their orders cancelled, and receive a cancellation email if you chose to send one.
Frequently asked questions
Can I undo a cancellation?
No, cancelling an event cannot be undone. Double-check before confirming.
Will attendees be notified automatically?
Only if you select the option to send a cancellation email.
What happens to ticket refunds when I cancel an event?
If you enable Issue refunds, every confirmed ticket order affected by the cancellation is refunded through your club's payment provider. If you leave it disabled, orders are still cancelled but no refund is issued.
Can I cancel just one date of a recurring event?
Yes. When cancelling a recurring event, choose This occurrence to cancel a single date without affecting the rest of the series.
Can I stop future occurrences without cancelling past ones?
Yes. Choose The entire series to cancel this occurrence and every future occurrence, or A date range to cancel a specific set of upcoming dates. Past occurrences are never affected.