Refunds
Issue a full or partial refund from the Payments dashboard. The whole transaction fee is returned to your club in proportion to the amount refunded.
You can make a full or partial refund from the Payments dashboard. When a payment is refunded, the whole transaction fee is returned to your club in proportion to the amount refunded.
For example, if a full refund is made, the entire fee is returned. If only 50% of the original payment is refunded, 50% of the fee is returned.
Most platforms return only their own share of the fee, and many return nothing at all, because the card networks keep the cost of processing a payment whether or not it is later refunded. ClubPal absorbs that cost rather than passing it on, so refunding a payment in full leaves your club no worse off than if the payment had never been taken.
Refunding a Payment
Navigate to the payment dashboard at Admin > Payments > Dashboard. For the payment you want to refund, you will find the Issue Refund option.
You will then see a dialog where you can enter the amount to refund. It will default to the maximum amount you can refund. You also have the option to add a description or reason for the refund for your records.
If a partial refund was previously issued, the maximum amount you can refund will be up to the balance remaining of the initial payment.
Cancelled Sessions
When cancelling a session which has a fee, you can opt to issue refunds during the cancellation process. For more details, see the Cancelling Sessions section.