Refunds
Issue a full or partial refund from the Payments dashboard, including how ClubPal fees and cancelled sessions are handled.
You can make a full or partial refund from the Payments dashboard. When a payment is refunded, ClubPal's portion of the transaction fee is returned to your club in proportion to the amount refunded.
For example, if a full refund is made, ClubPal's portion is returned in full. If only 50% of the original payment is refunded, 50% of ClubPal's portion is returned.
Your transaction fee also covers the cost of processing the card payment itself. That cost is charged by the card networks and payment provider at the point the payment is taken, and it is not returned when you issue a refund, consistent with standard card payment industry practice. It varies with the card the member used, so the amount retained is not the same on every refund.
Refunding a Payment
Navigate to the payment dashboard at Admin > Payments > Dashboard. For the payment you want to refund, you will find the Issue Refund option.
You will then see a dialog where you can enter the amount to refund. It will default to the maximum amount you can refund. You also have the option to add a description or reason for the refund for your records.
If a partial refund was previously issued, the maximum amount you can refund will be up to the balance remaining of the initial payment.
Cancelled Sessions
When cancelling a session which has a fee, you can opt to issue refunds during the cancellation process. For more details, see the Cancelling Sessions section.