ClubPal Payments Are Changing: Lower Fees, More Flexibility, and a Smoother Experience for Family Bookings

We're making some significant improvements to how payments work on ClubPal. Two changes are coming, both designed to save your club money and make life easier for members who book on behalf of family or other linked profiles.

Here's everything you need to know.

1. Lower processing fees for every club

ClubPal is switching payment providers. This means we'll no longer be processing card payments through Stripe and Square; instead, all transactions will move to a single new provider behind the scenes.

What this means for you: every club will pay less than they do today, regardless of transaction volume.

When is this happening?

The switch goes live on 1st September 2026. In the weeks before that, you'll need to complete a short onboarding process; this includes confirming your club's bank account details and identity verification. We'll be in touch with step-by-step instructions and a deadline well ahead of the switchover.

How much will I save?

Today, your club pays two separate fees on every transaction: a card processing fee (charged by Stripe or Square) and ClubPal's own fee. After the switch, these are combined into one simple flat rate: 20p + 3.5% per transaction.

Transaction amount	Stripe + ClubPal (today)	Square + ClubPal (today)	New combined fee
£10	60p	64p	55p
£25	£1.20	£1.23	£1.08
£50	£2.20	£2.20	£1.95
£100	£4.20	£4.15	£3.70

Today's figures are based on Stripe (20p + 1.5% card fee + 2.5% ClubPal fee) and Square (25p + 1.4% card fee + 2.5% ClubPal fee). The new combined fee replaces both of these with a single flat rate.

A new option: pass the fee on to your members

Many clubs already build payment processing costs into their pricing. From the switchover, you'll have a built-in option to transparently pass the processing fee on to the member at checkout instead, rather than adjusting your prices to absorb it. Whether you absorb the fee or pass it on is entirely your choice.

When will I receive my payments?

Payouts run daily, Monday to Friday, on a two-working-day basis. For example, a payment taken on Monday will reach your bank account on Wednesday. This is comparable to Stripe's standard settlement terms, so you shouldn't notice any disruption to your cash flow.

Will saved cards still work?

No. Card details are stored securely with the payment provider itself, not by ClubPal, so saved cards won't carry across to the new provider. Members will need to re-enter their card details the next time they make a payment after the switchover. This is a one-time step; once added, the card will be saved again for future use. Members that use Apple Pay or Google Pay will not be affected by this change.

2. A smoother experience for managed profiles

If your club uses ClubPal's profile management feature (where one account holder manages bookings for linked family members or other members), we've made some changes that make payments work more consistently, and which lay the groundwork for a future improvement: a shared cart that lets members book and pay for multiple sessions, for themselves or any linked profile, in a single checkout.

What's changing:

• Payment cards are now always stored against the main account holder, not against an individual profile. This means a card added while booking for yourself is automatically available when booking for any linked profile, and vice versa.
• All charges for bookings made on behalf of a managed profile are taken from the account owner's card, since the account owner is the person responsible for payment.
• Receipts for these bookings now show the account owner as the payer, matching what appears on their card statement.

What you and your members need to know:

• If a member previously added a card while viewing a managed profile, that card may no longer appear. They'll need to re-add it once to their main account; after that, it'll be available across all profiles they manage.
• New memberships and passes purchased on behalf of a managed profile will now renew using the account owner's saved card, rather than relying on the profile having its own card on file. Existing memberships and passes purchased before this update are unaffected and will continue renewing exactly as they do today.

This is a behind-the-scenes improvement first; most members won't notice anything beyond cards being easier to manage. It's also a building block toward shared cart checkout, which will let members book and pay for several sessions, across multiple profiles, in one go, reducing the number of separate transactions (and fees) your club pays.

FAQ

Will this cost me more? No. Every club will save money under the new fee structure, though the exact amount depends on your transaction volume and average booking size. You'll also have the new option to pass the processing fee on to members at checkout.

When will I receive my payments? Payouts are daily, Monday to Friday, on a two-working-day basis. A payment taken on Monday is paid out on Wednesday. This is in line with Stripe's standard settlement terms.

Will members' saved cards still work after the switch? No. Card details are stored with the payment provider, not ClubPal, so saved cards won't transfer. Members will need to re-add their card once after the switchover.

What do I need to do before 1st September 2026? Complete the onboarding process for your club, including bank account details and identity verification. We'll send full instructions and a deadline ahead of time.

Does the managed profiles change affect my club's existing memberships? No. Memberships and passes purchased before this update will continue to renew exactly as they do today. Only new purchases made after the update use the account owner's card for renewals.

What happens next

We'll be sending onboarding instructions to all clubs in the coming weeks, with a clear deadline ahead of the 1st September switchover. Keep an eye out for emails and in-app announcements with everything you need to get set up.