Frequently asked questions

Find answers to the most common questions about ClubPal. Still need help? Submit a support request.

Frequently asked questions

How much does ClubPal cost?

ClubPal is totally free for clubs to use—no upfront costs or subscriptions. We just add a small processing fee to each transaction. If your club doesn't process payments, you can use ClubPal completely free of charge.

What payment methods does ClubPal support?

ClubPal supports Stripe and Square* payment processing, along with Apple Pay and Google Pay for quick checkouts. You can also use discount codes and create passes for flexible payment options.

Can I manage recurring sessions and classes?

Yes! ClubPal makes it easy to create recurring sessions with customizable booking windows, capacity limits, waiting lists, and session exceptions for holidays or special events.

Does ClubPal handle membership management?

Absolutely! ClubPal offers comprehensive membership management including family memberships, auto-renewal, pro-rata pricing, trial periods, and complete status tracking from guest to active member.

Can I sell products through ClubPal?

Yes! ClubPal includes a full club shop with product catalog, inventory tracking, product variations (sizes, colors), member-only products, and complete order management.

Is ClubPal GDPR compliant?

Yes! ClubPal includes GDPR-compliant email tools and data management features. You can export your data anytime and we ensure proper data protection throughout the platform.

Does ClubPal support pitch booking?

Yes! ClubPal includes pitch booking functionality so clubs can manage facility reservations alongside their memberships, sessions, and payments, all in one place.

Can I migrate my existing club data to ClubPal?

Yes! ClubPal has comprehensive import tools to migrate your members and data from your existing platform. Our team can also assist you throughout the process, including data cleansing to remove duplicates and fix incomplete records before import. Most clubs are fully migrated and ready to launch in just a few hours. Learn more about switching to ClubPal.

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* Square is available to UK-based clubs only.