Payments Overview

ClubPal can simplify your clubs finances by centralising payments from your members and giving you quick access to transactions and reports. You can take payments for membership, paid sessions, any products of merchandise, as well as accepting one off payments e.g. for club kit. Dashboards give you an instant overview of your income as well as full, exportable reports so you can reconcile your accounts. ClubPal also allows you to quickly partially or fully refund a payments.

ClubPal offers flexible payment methods for paid sessions, allowing either payment in person (e.g. cash), credit/debit card when booking, or our monthly invoicing feature. When setting up a session you can optionally add the running cost for the sessions enabling you to report on if a sessions covers its costs. These reports can be customised by time period and also by category. For example, you can run a report to see all sessions categorised as "Track" over a 12 month period covered costs. This can be invaluable in ensuring the health of the clubs finances and in ensuring the session fee is appropriate.

We have partnered with Stripe and Square to accept payments on the ClubPal platform. Both are market leading payment platforms and are fully Payment Card Industry Data Security Standards (PCI DSS) compliant as well as supporting the new Strong Customer Authentication (SCA) regulations that come in to effect in 2021. ClubPal does not store any card or security details for users cards.

Each provider has a slightly different pricing model so please check to see which provider is most appropriate for your club by checking their websites for up to date pricing information.

Payments on ClubPal are subject to a transaction fee for each payment made via the platform. ClubPal charges a flat 2.5% fee for each transaction in addition to the processing fee applied by the payment processor. This fee is deducted from the payment automatically and the balance is credited to your account.

Each provider has a slightly different pricing model so please check to see which provider is most appropriate for your club by checking their websites for up to date pricing information.

When you have enabled a payment provider, you can choose to accept ad-hoc payments from members. If you want to take manual card payments from members, you can enable this at Admin > Settings > Payments and enable Allow Ad Hoc Payments.

When enabled, a Make a Payment menu item will be added to the site. When visiting this page, the member will be able to enter a description or reason for the payment and the amount to pay. They will then be taken to the payment screen to complete the payment.