# Troubleshooting

> Fixes for the most common facility hire problems, from a missing admin menu to slots not appearing and bookings stuck as pending.

Canonical: https://www.clubpal.app/docs/facility-hire/troubleshooting
Section: Facility hire

## Facility Hire is missing from admin navigation

- Confirm your club has Facility Hire enabled.
- Confirm your account has **Manage Facility Hire** (or **System Administrator**) permission.

See [Permissions](https://www.clubpal.app/docs/general/permissions) to grant access.

## Members cannot see any slots

Check the facility configuration:

- Confirm the facility is marked **Active**.
- Confirm weekly availability includes the selected day and time.
- Check booking rules (minimum notice and maximum advance).
- Check for overlap from existing bookings, pending holds, or buffer time.
- Confirm pricing tiers are active: if no active tiers exist, members cannot book.

## Members cannot see a specific facility

- The facility may not be marked **Active**.
- There may be no active pricing tiers configured for that facility.

## Member cannot cancel a booking

The booking may be inside the configured cancellation window for that facility. Members cannot cancel within this window; admins can override by cancelling directly.

## Booking stayed pending and did not confirm

If checkout is not completed, pending bookings expire automatically after about 15 minutes and release the slot.

## User is blocked at confirmation

If terms and conditions are configured for the facility, users must accept them before confirming the booking.

## Still need help?

Contact the ClubPal team for additional support.